Free US shipping
Shipping is free on every order to an address in the United States.
Delivery time
You will see a delivery estimate at checkout. We email you a tracking link when your order ships.
Delays
If we can't ship your order in the time we told you, we will email you with a new date. You can cancel for a full refund at any time before the order ships.
Wrong address
Please check your address at checkout. If you spot a mistake, email help@frontierpaws.com as soon as you can and we will try to fix it before the order ships.
Lost packages
If your tracking stops moving or your package does not arrive, email us and we will help.